I'm so very sick of getting emails from people that I've reached out to for help, to tell me:
clear your cache,
update your flash player,
update your browser,
COME ON PEOPLE! I'M NOT A DAMN MORON!
PLEASE STOP ASSUMING THAT I AM AND ADDRESS THE BLASTED PROBLEM!
Getting your problem addressed takes twice as long because they automatically assume that you're a dummy and haven't done this.
I equate this advice to:
wait a minute,
then turn it back on.
That's another of their stock in trade responses to help requests.
These people who are supposed to help need to actually start helping and quit assuming that folks are idiots.